‘Bigpond Email Getting an Update’ Phishing Scam

According to this email, your BigPond.com email address is getting an upgrade within the coming weeks.

The email, which purports to be from “Telstra Broadband Support”, claims that you can click a link and re-login to your account if you wish to upgrade immediately.

However, Telstra did not send the email and it has no connection to BigPond. Instead, it is a phishing scam designed to steal your Telstra account login details.

Here is what the scam email looks like:

Subject: YOUR BIGPOND.COM EMAIL WILL BE GETTING AN UPDATE

In the coming weeks, your BigPond Broadband email system will be getting an update!

After the Update, You’ll find the same reliable email with a new look and boosted security. New feature include conversation view to easily read email threats, privacy protection to shield your inbox while idle and more.

You will not experience any changes to the way you currently access your email, You may have to re-login to our email account update to upgrade immediately use the. : [Link removed]

Regards,

Telstra Broadband Support

If you click on the link as instructed, you will be taken to a fake Telstra login page that looks like this:

If you supply the requested details and hit the ‘Sign In” button, you will be automatically redirected to the genuine Telstra website.

Meanwhile, the scammers can collect the information you provided and use it to hijack your Telstra account. Once they have gained access, they can use your account to send spam, scam, and malware emails in your name. They can also harvest more personal information from your emails and from other areas of the compromised account.

Telstra customers are regularly targeted in such phishing attacks. If you receive one, do not click any links or open any attachments that it contains.

It is always safest to login to your online accounts by entering the address into your browser’s address bar or via a trusted app or software program.

For the record, although there are still many legacy BigPond email addresses in use, the Internet Service Provider is now known as “Telstra Media” rather than “BigPond.